It has been announced that callers to HMRC will be able to use their voice as a password in a bid to speed up calls.
They have been heavily criticised for failing to answer tens of thousands of calls, and for long delays on phonelines.
James Murray, Exchequer Secretary to the Treasury, said HMRC was trialling a system used by banks to use voice recognition to improve call handling.
This would allow callers to pass security checks "faster and more securely", he said.
The system is expected to be introduced across HMRC phonelines during the rest of the year.
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